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Call Center Agent – Dayton, OhioIn-Office and Remote days are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth OpportunitiesIf you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Dayton who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and training to support...
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Call Center Agent – Dayton, OhioIn-Office and Remote days are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth OpportunitiesIf you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Dayton who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and training to support...
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Under the direction of the HR Operations Manager, the Associate HR Operations Specialist will mainly support Versiti's HR4You Service Center by answering employee inquiries, processing HR transactions and invoicing, and maintaining the accuracy of information stored in Versiti HR Systems. The Associate will work on special HR projects as assigned, areas may include occupational health, assisting HR Business Partners, talent development, employee engagement, continuous improvement, service recognition, and change management. This position requires a high degree of discretion, good judgment, positive attitude and confidentiality in job assignments and communications with others due to the sensitivity of the files and processes involved.
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Under the direction of the Supervisor, the Tissue Donation Specialist (TDS) is responsible for screening potential tissue donor referrals from hospitals and other agencies throughout Wisconsin. The TDS facilitates all aspects of the tissue donation process in order to provide high quality and safe allograft tissues for transplant.
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. Schedule - Monday thru Friday / 3 8 hour days 8 AM to 4:30 PM - every third week rotating weekends - rotating schedule - schedule is set to 2 weeks in advance Benefits- Benefits start first day of the following month of start- Medical/Dental/Vision/ 401K match 7%
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Family Support Specialist – Organ Donation You’ll be the steady, compassionate presence for families during one of the most meaningful decisions they may ever make. You’ll help honor donor wishes, support grieving loved ones, and collaborate with hospital teams to save lives. What You Will Do:- Support grieving families with compassion throughout the organ donation process- Lead donation conversations and obtain legal authorization from next of kin- Partner with hospital teams to create a unified plan for family care- Honor cultural & religious beliefs during moments of grief- Educate healthcare partners and support community outreachWhat You Will Need- Bachelor’s in social work, sociology, psychology, or related field OR equivalent experience (3–5+ years depending...
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Call Center Agent – Grand Rapids, MI In-Office and Remote days are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Grand Rapids who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and...
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. Schedule - Monday- Wednesday 4:00 PM - 12:30 AM- Training 6-8 weeks , may be 1st or 2nd shift
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The Manager, Talent Acquisition is a people leader and operational owner responsible for delivering consistent, high-quality recruiting outcomes through team leadership, workforce planning, and disciplined execution of Talent Acquisition (TA) standards. This role translates organizational hiring priorities into clear expectations, capacity plans, and measurable team results across a team of recruiters. This role reports to the Director, Talent Acquisition, and is accountable for team performance, capability development, process governance, and stakeholder partnership while advancing a Human-Centered Talent Acquisition approach that prioritizes dignity, transparency, and trust for candidates, hiring leaders, and recruiting team members. The Manager collaborates closely with Talent...
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Under the direction of the department leader, assists the department through various clerical functions and special projects.
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Under the direction of the Versiti Director, HR Services ensures delivery and alignment of HR Services to support achievement of business objectives. This position is responsible to ensures alignment of HR policies and practices related to talent acquisition/recruitment. Proactively assesses and coordinates talent acquisition/recruitment programs in compliance with organizational policies and procedures as well as federal and state governing bodies and seeks integrated solutions which deliver value added service. Works closely with HR Business Partners and management to ensure workforce alignment with business need.
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Under the direction of department leadership, Assistant, Clinical Research is responsible for handling a variety of administrative tasks associated with research studies including processing specimens, entering data, maintaining files, etc. Proficiently performs phlebotomy, apheresis, collection of blood products and other biomaterials, and the protocols or studies under which subjects are consented and collected. Ensures a customer focused approach is implemented and systematically analyzes customer requests and information while adhering to all applicable compliance requirements.This position is responsible for handling these clearly delineated tasks/projects as delegated by and with guidance from department leadership.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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Under the direction of the department leadership, executes quality control testing strategies on Versiti's blood supply to ensure regulatory requirements are met and manufactures platelet products according to operational standards. Enhances existing procedures and services with quality that exceeds customer expectations. Demonstrates the ability to take initiative, drive productivity, and build a collaborative environment. Shift: 2nd SHift. Work week consists of 4 days of 10 hours 4:00 PM to 2:30 AM . Rotating every 3rd weekend evening , overnight and weekend shift differentials
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Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy.
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Under supervision by department leadership, performs CLIA regulated and clinical contract research testing. Interacts with customers, providing a high level of customer service to resolve customer concerns about sample acceptability and results. Supports preparation of laboratory reagents and routine maintenance of laboratory equipment. Supports the training of junior and peer staff members. Performs higher level interpretation of testing results and test panels.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for driving the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. In addition to these responsibilities, the Specialist, Donor CDL plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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Under the direction of department leadership, performs clerical and other technical lab duties in an efficient, timely and accurate manner, with quality that exceeds customer expectations. Demonstrates the ability to take initiative and drive productivity and support others with direction, training, and mentorship. Performs advanced customer service tasks, executed at high service level. Aligns to and supports Versiti's mission, vision, and values as well as department goals and objectives. Understands to a high degree the importance of daily tasks performed and the impact they have on the patients and providers we work with to provide lifesaving diagnostic services.
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Under the direction of the Supervisor, the Tissue Donation Specialist (TDS) is responsible for screening potential tissue donor referrals from hospitals and other agencies throughout Wisconsin. The TDS facilitates all aspects of the tissue donation process in order to provide high quality and safe allograft tissues for transplant.
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This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals.
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Develop training platform for the organization including the management of the Learning Management System and design of the overall Instructional Design philosophy and strategy. Develop training programs for leadership development, staff development support of technical services training and design of an updated curriculum for new hires and aspiring talent as they navigate a career path within the organization. Perform all phases of instructional design including analysis, design, development, implementation, and evaluation.
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. WHEN YOU WILL WORK:- Full Time, 3rd Shift: Sunday-Wednesday, 930pm-730am (4x10hur Shifts)- On-call availbility as needed- Non-Exempt roleCOMPENSATION:- $18.04/hr.+ based on experience - paid training provided- Shift differentials for evenings/weekends- Evenings (after 6:00pm) - $1.50/hr.- Weekends - $2.00/hr.
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Under the direction of department leadership, the Organ Donation Specialist is responsible for the screening, evaluation, and clinical management of the potential organ donor. The Organ Donation Specialists demonstrates sensitivity and empathy when offering donation to a potential donor family, providing support and compassion during and after the donation process. Fosters a collaborative/team working spirit and actively helps and supports others to achieve team goals.
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Under the direction of the Supervisor, the Tissue Recovery Specialist (TRS) is responsible for the surgical recovery and acquisition of tissue from donors from referring agencies.
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This role provides advanced specialist support in the corresponding quality field and acts as a senior member of the Quality team to meet the goals and objectives of the department and potentially other service lines. Works to support the development and communication of the overall Versiti quality program. Ensures that all Versiti service lines receive guidance and support from Quality to enable them to obtain organizational goals. position would be hybrid in Dayton. Monday -Friday
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Under the direction of the Versiti Supervisor Transportation, executes standard processes and policies for transportation courier services including blood product hospital deliveries and returns, donor center and mobile blood pick-ups, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, and Donor Testing Lab tube deliveries, in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards.
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Under the direction of department leadership, responsible for providing exceptional inbound and outbound customer service for customers of Diagnostic Laboratories. Acts as a liaison between customers and internal departments to drive customer satisfaction and retention and resolve customer issues as appropriate. Coordinates and provides support for test menu additions and updates. Uses effective interpersonal, communication, and leadership skills to drive department productivity, and coordinate team training. As departmental subject matter expert on relevant systems and processes, has a high level of quality and technical knowledge that allows for completing work in a highly independent and efficient manner.
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Performs laboratory assays and complex experiments to elucidate novel research questions.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Delivers an excellent donor experience through warm, professional, and service-oriented interactions. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. In addition to these responsibilities, the Specialist, Donor plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and...
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Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where...
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The Infrastructure Security Analyst will play a critical role in ensuring the security and integrity of our IT systems and networks. This position involves a balanced focus on IT Systems and Network Support and Cybersecurity with a concentration on Vulnerability Management. The ideal candidate will possess both technical expertise and strong analytical skills to identify, mitigate, and manage vulnerabilities while supporting the overall IT infrastructure. The candidate will thrive in a dynamic, team-oriented environment, where knowledge sharing, and continuous learning are encouraged. As an integral part of our collaborative team, the Infrastructure Security Analyst will work closely with various IT departments, including network operations, system administration, and application...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for driving the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. Schedule:- Must have availability from 4:00am-10:00pm, including weekends and holidays- Schedules are posted 2-3 weeks in advance- 4 day work week!- Full-time, Non-Exempt
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. WHEN YOU WILL WORK:- 2nd Shift: Monday-Friday, 3pm-1130pm- Rotating weekends; On-call availbility as needed- Full Time, Non-Exempt role- Training schedule may differ from traditional schedule.COMPENSATION:- Benefits eligible including medical/dental/vision insurance options, 7% 401(k) match, EAP, employee wellness program, generous PTO, and more.- Shift differentials for evenings/weekends- Evenings (after 6:00pm) - $1.50/hr.- Weekends - $2.00/hr.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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Directly reporting to the Production and Distribution Training Manager, the Production and Distribution Trainer is responsible for collaborating with Blood Operations Instructional Designers to develop and implement technical training programs for Core Processing, Specialized Production, and Hospital Services staff.
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Develops, improves, and implements laboratory techniques and performs complex experiments or tests to contribute to the timely and accurate completion of the research project(s).
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Delivers an excellent donor experience through warm, professional, and service-oriented interactions. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. In addition to these responsibilities, the Specialist, Donor plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and...
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. WHEN YOU WILL WORK:- 3rd Shift: Sunday-Thursday, 11:00pm-7:30am- On-call availbility as needed- Full Time, Non-Exempt role- Training schedule may differ from traditional schedule.
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Performs laboratory assays and complex experiments to elucidate novel research questions.
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The Account Representative position is a highly competitive field sales role. Account Representatives develop successful strategies to source and qualify new accounts and work with existing accounts to execute productive blood drives to meet monthly territory blood collection needs. This position is critical to ensuring a stable public blood supply.
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The Corporate Foundations Advancement Manager is responsible for developing and managing relationships with corporate partners and foundations to secure funding and support for the organization's healthcare initiatives. This role involves identifying potential donors, crafting compelling proposals, and ensuring effective stewardship of existing relationships. With support and coaching from Advancement Leadership, the Corporate and Foundation Relations Manager plays a crucial role in securing financial support, building strategic partnerships, and advancing the mission and impact of the organization through effective corporate and foundation engagement. Proposals are reviewed by Advancement and Research Leadership.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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The Senior Specialist Vendor Contracts serves as a key legal and sourcing professional responsible for managing the full lifecycle of vendor contracts across the organization. Working with a high degree of autonomy and in close collaboration with legal counsel and cross-functional teams, this role handles complex legal assignments related to vendor contracts, including negotiation, drafting, interpretation, renewal, termination, and implementation. Acting as a subject matter expert in vendor contract review and strategic sourcing, the Contract Senior Specialist ensures alignment with organizational strategies, manages a high-volume workload with minimal supervision, and provides sound legal and business judgment. This position also plays a critical role in identifying and developing a...
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Under the direction of the Medical Director and Manager of Versiti's Comprehensive Center for Bleeding Disorders (CCBD), and as a member of the comprehensive care team, the Social Worker has two primary areas of practice: psychosocial assessment /support and financial/insurance counseling. The CCBD Social Workers are expected to maintain competency in both areas, but may have a day to day focus in one area or the other and act as back up for each other.
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. WHEN YOU WILL WORK:- 3rd Shift: Sunday-Thursday, 1130pm-730am- On-call availbility as needed- Full Time, Non-Exempt role- Training schedule may differ from traditional schedule.COMPENSATION:- $18.04/hr.+ based on experience - paid training provided- Benefits eligible including medical/dental/vision insurance options, 7% 401(k) match, EAP, employee wellness program, generous PTO, and more.- Shift differentials for evenings/weekends- Evenings (after 6:00pm) - $1.50/hr.- Weekends - $2.00/hr.
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The Principal Database Administrator is a senior technical leader responsible for the design, implementation, optimization, and ongoing support of enterprise database environments that underpin Versiti's Blood Establishment Computer Systems (BECS). This role ensures the reliability, integrity, and compliance of data platforms that support critical blood collection, testing, and clinical operations. While the position has a strong focus on Oracle database technologies, it also requires broad database engineering expertise and the ability to support BECS‑specific platforms and workflows. The Principal DBA partners with internal teams, vendors, and regulatory stakeholders to maintain secure, high‑performing systems; leads complex troubleshooting and analysis efforts; and develops...
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The Payer Relations Specialist serves as the subject matter expert for payer engagement and managed care strategy. This role is responsible for developing and maintaining relationships with commercial health plans, pharmacy benefit managers (PBMs), government payers, and employer stakeholders to gain network participation and optimize reimbursement for Versiti's Comprehensive Center for Bleeding Disorders (CCBD) Hemophilia Treatment Center (HTC) and 340B Specialty Pharmacy. The Payer Relations Specialist collaborates with HTCs, institutional contracting teams, advocacy organizations, and internal departments to advance payer access, support specialty therapy distribution strategies, and promote CCBD as a Center of Excellence for bleeding disorder care.
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Under the direction of the department leadership, executes quality control testing strategies on Versiti's blood supply to ensure regulatory requirements are met and manufactures platelet products according to operational standards. Enhances existing procedures and services with quality that exceeds customer expectations. Demonstrates the ability to take initiative, drive productivity, and build a collaborative environment. WHEN YOU WILL WORK:- 3rd Shift: 8pm-630am. 4 days a week, 10 hr shifts. Wednesday is a set day, other 3 days felxable/can change week to week.- Will work every other weekend - Full Time, Non-Exempt role- Training schedule: will take place on 1st shift for initial 2-3 months. - Shift differentials for evenings/weekends- Evenings (after 6:00pm) -...
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Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where...
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Under the direction of the department leader, assists the department through various clerical functions and special projects.