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Call Center Agent – Grand Rapids, MI In-Office and Remote day are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Grand Rapids who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for driving the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. MUST HAVE CDL A OR B Compensation: Sign on bonus ! - 8 weeks paid training (phlebotomy) - Benefits including medical/dental/vision/7% 401(k) match, generous PTO policy & more!- Shift differentials for...
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Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where...
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Under the direction of the Supervisor, the Tissue Recovery Specialist (TRS) is responsible for the surgical recovery and acquisition of tissue from donors from referring agencies.
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Under the direction of the Manager/Supervisor, the Lab Operations Student Worker performs comprehensive administrative and operational support within the Research and Shared Resources laboratories. This position assists with data reporting and analysis, documentation management, and the development of promotional materials, while contributing to the overall efficiency, safety and visibility of the Shared Resources operations. The student worker will collaborate across departments including: Facilities, Marketing, and external partners, and provide day-to-day support in the Shared Resources Labs. Here at Versiti, we are blood health innovators who enhance lives through discovery, diagnosis, and treatment.
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Under the direction of the Donor Services Supervisor, supports Donor Specialists, Senior Donor Specialists, and Team Leads by identifying efficient and effective ways to support a positive and quality experience for each donor through quality and safety that promotes donor experience and employee engagement.
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Under the direction of the Donor Services Supervisor, supports Donor Specialists, Senior Donor Specialists, and Team Leads by identifying efficient and effective ways to support a positive and quality experience for each donor through quality and safety that promotes donor experience and employee engagement.
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Under the direction of the department leadership, executes quality control testing strategies on Versiti's blood supply to ensure regulatory requirements are met and manufactures platelet products according to operational standards. Enhances existing procedures and services with quality that exceeds customer expectations. Demonstrates the ability to take initiative, drive productivity, and build a collaborative environment.
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Directly reporting to the Production and Distribution Training Manager, the Production and Distribution Trainer is responsible for collaborating with Blood Operations Instructional Designers to develop and implement technical training programs for Core Processing, Specialized Production, and Hospital Services staff.
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The Flow Cytometry technologist/specialist works under the direction of the Flow Cytometry Core leader and the Director of Shared Resources to (1) help maintain cytometry and similar instrumentation (cell analyzers and sorters); (2) develop/improve/implement lab techniques and perform complex experiments (cytometry panel design, sample processing, data acquisition, cell sorting, data analysis); and (3) interface with the broad userbase to provide scientific expertise, cytometry-focused training/education, experimental and instrument troubleshooting, and interpret experimental outcomes to contribute to the timely and accurate completion of research projects. This individual will work as part of the Flow Cytometry Core team to facilitate completion of lab operations and provide services for...
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Under the direction of the Versiti Supervisor Transportation, executes standard processes and policies for transportation courier services including blood product hospital deliveries and returns, donor center and mobile blood pick-ups, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, and Donor Testing Lab tube deliveries, in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards. Schedule - Monday-Friday 8:00 AM-4:00 PM - Route driving and State Driving when needed - Driving company vehicle - Beneifits , PTO
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Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where...
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Under the direction of a Principal Investigator, further develops and expands understanding of scientific theory in his/her area of interest. Incumbent also learns and applies scientific laboratory techniques and gains experience in other areas of research that will lead to increased probability of success as an independent scientist. The Gu Laboratory at the VBRI is seeking a highly motivated Postdoctoral Fellow in Computational Biology, Artificial Intelligence, and Multi-Omics Data Science. This position offers an exciting opportunity to develop and apply cutting-edge machine learning, deep learning, and statistical approaches to uncover the molecular mechanisms of cancer and other complex diseases. Our research focuses on integrative analysis of large-scale multi-omics datasets,...
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The Vendor Contracts Specialist supports our sourcing and contract management team by assisting with the review, coordination, and administration of vendor contracts across the organization. This entry level role is ideal for candidates looking to grow their career in sourcing, legal operations, and contract administration. Working closely with senior team members, legal counsel, and internal stakeholders, the Specialist helps manage key steps of the contract lifecycle—organizing documents, tracking deadlines, coordinating reviews, performing redlining, and supporting basic sourcing activities. This position requires strong attention to detail, analytical skills, good communication skills, and an eagerness to learn.
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Under the supervision of department leadership, the Facilities Technician II role is responsible for the general maintenance of Versiti equipment, building and grounds. Ensuring that the facilities and equipment are clean, well-functioning and orderly. This position is expected to fulfill any service request in a timely manner acting independently to analyze problems and implement solutions while actively working with the Facilities team and internal customers Facilities Technician II will be expected to provide insight into projects as the subject matter expert and operate as the lead project manager when assigned.
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Call Center Agent – Grand Rapids, MI In-Office and Remote day are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Grand Rapids who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and...
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Call Center Agent – Grand Rapids, MI In-Office and Remote day are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Grand Rapids who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Incumbent may be responsible for driving, or providing effective interactions with Spanish speaking donors depending on qualifications and business need.
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PRINCIPAL ACCOUNTABILITY Under the direction of the Director, Project Management Office (PMO) and in partnership with Versiti leadership, the Project Manager plans, coordinates and oversees Versiti projects and programs in accordance with established PMO best practices. Defines project objectives, tasks and timelines, manages and reports project progress (scope, schedule, budget), and coordinates the efforts of project team members to deliver projects according to plan.
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The Infrastructure Security Analyst will play a critical role in ensuring the security and integrity of our IT systems and networks. This position involves a balanced focus on IT Systems and Network Support and Cybersecurity with a concentration on Vulnerability Management. The ideal candidate will possess both technical expertise and strong analytical skills to identify, mitigate, and manage vulnerabilities while supporting the overall IT infrastructure. The candidate will thrive in a dynamic, team-oriented environment, where knowledge sharing, and continuous learning are encouraged. As an integral part of our collaborative team, the Infrastructure Security Analyst will work closely with various IT departments, including network operations, system administration, and application...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. Schedule- This position requires open availability to accommodate the availability of our community partners and blood drive scheduling- Full-time opportunity (32-40 hours weekly)- 5 day work...
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Performs laboratory assays and complex experiments to elucidate novel research questions. The Ma Lab studies integrin signaling in blood cells. Integrin family receptors deliver bidirectional signaling (inside-out and outside-in) across the cell plasma membrane, modulating cell adhesion, migration, proliferation, differentiation, and other functions. Integrin signaling involves a series of molecular events within cells that enable integrins to bridge the crosstalk between the extracellular milieu and cytoskeletal changes, as well as cytoplasmic signaling cascades. Integrin activation is tightly regulated by integrin cytoplasmic tail binding proteins (ICBPs). The interaction between integrins and ICBPs defines the activation states and functional activities of integrins. Dysfunction of...
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The Manager, Talent Acquisition is a people leader and operational owner responsible for delivering consistent, high-quality recruiting outcomes through team leadership, workforce planning, and disciplined execution of Talent Acquisition (TA) standards. This role translates organizational hiring priorities into clear expectations, capacity plans, and measurable team results across a team of recruiters. This role reports to the Director, Talent Acquisition, and is accountable for team performance, capability development, process governance, and stakeholder partnership while advancing a Human-Centered Talent Acquisition approach that prioritizes dignity, transparency, and trust for candidates, hiring leaders, and recruiting team members. The Manager collaborates closely with Talent...
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The Account Representative position is a highly competitive field sales role. Account Representatives develop successful strategies to source and qualify new accounts and work with existing accounts to execute productive blood drives to meet monthly territory blood collection needs. This position is critical to ensuring a stable public blood supply.
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Under direction of the Manager of Immunohematology Reference Laboratory, performs advanced immunohematology testing on clinical and research specimens for the resolution of serologic problems and provides the correct blood product for transfusion based on these results. Performs and interprets molecular testing on clinical and research specimens if applicable to the laboratory. Perform blood product component preparation if applicable to the laboratory. Provides the most appropriate blood in a timely and accurate manner and provides phone consultation to customers. Provides technical and clinical expertise to staff, management and customers of the Immunohematology Reference Laboratory. In conjunction with management and laboratory Medical Director, performs advanced immunohematological...
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Under direction of the Manager of Immunohematology Reference Laboratory, performs advanced immunohematology testing on clinical and research specimens for the resolution of serologic problems and provides the correct blood product for transfusion based on these results. Performs and interprets molecular testing on clinical and research specimens if applicable to the laboratory. Perform blood product component preparation if applicable to the laboratory. Provides the most appropriate blood in a timely and accurate manner and provides phone consultation to customers.
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The Account Representative position is a highly competitive field sales role. Account Representatives develop successful strategies to source and qualify new accounts and work with existing accounts to execute productive blood drives to meet monthly territory blood collection needs. This position is critical to ensuring a stable public blood supply.
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Under the direction of the Versiti Supervisor Transportation, executes standard processes and policies for transportation courier services including blood product hospital deliveries and returns, donor center and mobile blood pick-ups, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, and Donor Testing Lab tube deliveries, in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards.
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Call Center Agent – Aurora, ILIn-Office and Remote day are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth OpportunitiesIf you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Aurora who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and training to support...
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Call Center Agent – Aurora, ILIn-Office and Remote day are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth OpportunitiesIf you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Aurora who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and training to support...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Incumbent may be responsible for driving, or providing effective interactions with Spanish speaking donors depending on qualifications and business need.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Incumbent may be responsible for driving, or providing effective interactions with Spanish speaking donors depending on qualifications and business need. Must be available to support Crystal Lake center* hours:- Monday-Thursday: 11am-7:30pm- Friday: 7:30am-3:30pm- Saturday & Sunday: 6:30am-3pm*With availability to cover area centers as...
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Senior Financial Analyst - Reasearch and GrantsVersiti is looking for a Sr. Financial Analyst who thrives at the intersection of data, strategy, and collaboration. In this role, you’ll serve as a key partner to our Research and Grants service line—helping leaders make informed decisions that support our mission and long‑term growth. If you enjoy digging into financial data, building models, and translating numbers into meaningful insights, this is a place where your work will directly influence innovation and impact. What You’ll Do:- Serve as a trusted advisor and strategic partner with Leadership teams of the Research and Grants service line to provide financial support for current operations, translating financial results, and aid in decision support for future operational...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Incumbent may be responsible for driving, or providing effective interactions with Spanish speaking donors depending on qualifications and business need.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. Compensation: - 8 weeks paid training- Benefits including medical/dental/vision/7% 401(k) match, generous PTO policy & more!- Shift differentials for evenings/weekends- Evenings (after...
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Subject matter expert in collecting blood products, including phlebotomy, and compliance. Consistently strives to enhance existing services and influence resulting action plans. Organizes processes around the customer taking account of difficult and sensitive issues to meet their needs. Manages customer service expectations and monitors customer service delivery by others. Works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative, teamworking spirit. Responsible for training or mentoring team members and may serve as interim Team Lead. Objectively reviews difficult work problems, obtaining cooperation or approval.
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Under the supervision of Mobile Field Operations Supervisor or Assistant Director of Donors Services- Mobile, stocks and packs supplies and equipment for mobile blood drives. Cleans equipment and orders and replenishes stock as necessary. Mobile Packer will also prepare blood bags & MCS+ kits for mobile distribution as a secondary responsibility. May also be assigned to prepare blood bags for sub-center when requested. Schedule:- Monday-Friday, 10am-6:30pm- Full Time, Non Exempt
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Under the supervision of Mobile Field Operations Supervisor or Assistant Director of Donors Services- Mobile, stocks and packs supplies and equipment for mobile blood drives. Cleans equipment and orders and replenishes stock as necessary. Mobile Packer will also prepare blood bags & MCS+ kits for mobile distribution as a secondary responsibility. May also be assigned to prepare blood bags for sub-center when requested.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner.
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The Account Representative position is a highly competitive field sales role. Account Representatives develop successful strategies to source and qualify new accounts and work with existing accounts to execute productive blood drives to meet monthly territory blood collection needs. This position is critical to ensuring a stable public blood supply.
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Incumbent may be responsible for driving, or providing effective interactions with Spanish speaking donors depending on qualifications and business need. Must be available to support Geneva center* hours:- Monday-Thursday: 11am-7:30pm- Friday: 7:30am-3:30pm- Saturday & Sunday: 6:30am-3pm*With availability to cover area centers as needed
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Under the direction of the Manager of CCBD, coordinates multidisciplinary clinics for patients with chronic complex bleeding and coagulation disorders and provides a number of services in direct support of the patients of the clinic. This includes but is not limited to scheduling patients for clinic visits, entering HIPPA protected personal information into medical records, managing clinic templates within CW Epic EMR. Triaging all incoming calls and directing as appropriate. Obtaining new patient medical records as needed and creating patient charts in paper as well as within EMR. This position requires proven ability to multi-task while maintaining attention to detail. The right candidate will possess the ability to work effectively within a team atmosphere as well as autonomously and...
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The position exists to manage donor eligibility status and to perform processes that follow from that status resulting in a critical layer of safety between unsuitable donations and recipients. Objectives include counseling donors regarding all aspects of eligibility, processes of health history deferral management, resolution of eligibility issues, post donation information, abnormal test follow up, lookback, recipient tracing, and re-entry, and donor incident (injury/reaction) follow up. A near perfect degree of completeness and accuracy is expected, as well as attention to detail, self-motivation, and prioritization skill sets. The incumbent works individually, but also within a group to coordinate the accomplishment of all daily tasks; and participates in peer-review second...
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. Schedule:- Full-Time - Monday - Thursday- Days, 4-10 hour Shifts
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The Senior Administrative Assistant provides high level administrative and operational support to The Chief of Staff and Director of Advancement as well as the Advancement team, ensuring seamless coordination of priorities, communications, and deliverables. This role serves as a central partner in planning and executing Advancement events, managing logistics, timelines, vendor coordination, and on site support to deliver a professional and mission aligned experience for donors, partners, and internal stakeholders. The Senior Administrative Assistant anticipates needs, exercises sound judgment, and maintains discretion while balancing multiple leaders, projects, and deadlines in a fast paced environment. Through strong organizational skills and a collaborative approach, this position...
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Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for driving the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. Schedule:- Must have availability from 4:00am-10:00pm, including weekends and holidays- Schedules are posted 2-3 weeks in advance- 4 day work week!- Full-time, Non-Exempt