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Under the direction of the Versiti Supervisor Transportation, executes standard processes and policies for transportation courier services including blood product hospital deliveries and returns, donor center and mobile blood pick-ups, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, and Donor Testing Lab tube deliveries, in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Delivers an excellent donor experience through warm, professional, and service-oriented interactions. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. In addition to these responsibilities, the Specialist, Donor plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and...
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. - 4 PM to 12:30 AM , 3 days a week , rotating shifts to weekends every 3 weekends. (weekend hours 2PM to 10:30 PM ) - Weekday - work days are flexible- Evening and weekend Shift Differentials
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Under the direction of DL Leadership, provides guidance on technical issues to staff, leads quality and project initiatives, assists with technical & equipment troubleshooting, manages the development and implementation of new tests and assists with analysis and interpretation of complex test results in support of DL Hematology (Hemostasis Reference Lab, Molecular Oncology Genetics Lab, and Platelet & Neutrophil Immunology Lab), DL Histocompatibility or DL Immunohematology labs. This position has developed and demonstrated a level of quality and technical competence that allows for completing work in a highly independent and efficient manner and handling of complex technical issues. Provides support to clinical and research customers, including a high level of customer service and...
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Call Center Agent – Grand Rapids, MI In-Office and Remote days are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Grand Rapids who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and...
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Under the direction of the Versiti Supervisor Transportation, executes standard processes and policies for transportation courier services including blood product hospital deliveries and returns, donor center and mobile blood pick-ups, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, and Donor Testing Lab tube deliveries, in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards. WHEN YOU WILL WORK:- 2nd Shift: Saturday and Sunday, 2pm-10pm (possible flexibility)- Part Time, Non-Exempt role- Training schedule may differ from traditional schedule.COMPENSATION:- Benefits eligible including medical/dental/vision insurance options, 7% 401(k) match, EAP, employee wellness...
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The Versiti Blood Research Institute (VBRI) Microscopy Core is seeking a motivated Master 's-level STEM student to support the daily operations of a shared research imaging facility. This position provides hands-on experience with microscopes while developing technical, communication, and problem-solving skills in a collaborative research environment. This is an excellent opportunity for students interested in microscopy, image analysis, or future careers supporting research in shared resource facilities. Under the guidance of the Microscopy Core staff, the Student Assistant will assist with routine microscope maintenance and upkeep, support administrative tasks, and contribute to the organization and operation of the facility. The student will also have opportunities to learn...
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Under the direction of the Versiti Supervisor Transportation, executes standard processes and policies for transportation courier services including blood product hospital deliveries and returns, donor center and mobile blood pick-ups, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, and Donor Testing Lab tube deliveries, in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards. - Friday and Saturday 9 AM- 5 PM - 16 Hr
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Under the direction of the Versiti Supervisor Transportation, executes standard processes and policies for transportation courier services including blood product hospital deliveries and returns, donor center and mobile blood pick-ups, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, and Donor Testing Lab tube deliveries, in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards. Saturday -Sunday 3 PM to 11 PM Weekend Shift differnetial
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Under the direction of the Versiti Supervisor Transportation, executes standard processes and policies for transportation courier services including blood product hospital deliveries and returns, donor center and mobile blood pick-ups, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, and Donor Testing Lab tube deliveries, in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards. Full TimeFriday - Monday 4 PM- 2 AM Evening and weekend shift differentials
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Under the direction of the department leader, assists the department through various clerical functions and special projects.
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Under the direction of the Manager of Record Review and/or the Record Review Team Lead, the Record Review Specialist is responsible for reviewing records and/or reports associated with donor qualification, blood donation, and lot release to ensure all processes are performed in accordance with standard operating procedures (SOPs) and are within regulatory guidelines. The Record Review Specialist verifies that associated quality control and maintenance are performed and within parameters for all processes. The Record Review Specialist ensures that review and lot release occurs within established turn-around times. Schedule - Monday thru Friday rotating weekends , some holidays - 6:00 AM -2:30 PM in office - Full time - on site
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Under direct supervision by department leadership, performs CLIA regulated and clinical contract research testing. Interacts at a basic level with customers, providing a high level of customer service to resolve customer concerns about sample acceptability and results. Supports preparation of laboratory reagents and routine maintenance of laboratory equipment . This is a temporary position (one year). Full time (40 hours) 1st shift Monday-Friday for one year upon hire.
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Under the direction of the Sr. Manager, Community Education, the Senior Partner Community Education is responsible for the development and facilitation of education and awareness regarding the lifesaving gifts of blood, organ, & tissue donation. As an extension of Versiti within targeted communities, this individual will establish and maintain partnerships with local leaders, organizations, schools, and media to further the mission of donation especially in underserved areas. This leader will be responsible for education that aligns directly with Versiti's public campaigns and core programs highlighting the need for varied donors. This person in this role will proactively: • Works closely with the Sr. Manager to manage budget and data - Support blood disease patients (sickle cell disease)...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. WHEN YOU WILL WORK:- 2nd Shift: 3:30PM-12AM- We have 2 open positions with work schedule Monday-Friday & Tuesday-Saturday- Full Time, Non-Exempt role- Training schedule: will take place on 1st shift for initial 1-3 months. - Shift differentials for evenings/weekends- Evenings (after 6:00pm) - $1.50/hr.- Weekends - $2.00/hr.
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Under the direction of the Versiti Director, HR Services ensures delivery and alignment of HR Services to support achievement of business objectives. This position is responsible to ensures alignment of HR policies and practices related to talent acquisition/recruitment. Proactively assesses and coordinates talent acquisition/recruitment programs in compliance with organizational policies and procedures as well as federal and state governing bodies and seeks integrated solutions which deliver value added service. Works closely with HR Business Partners and management to ensure workforce alignment with business need.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. In addition to these responsibilities, the Specialist, Donor Box Truck Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience....
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Responsible for driving the mobile vehicle and transporting the mobile staff in a safe and efficient manner. Will demonstrate competencies and must work efficiently as possible in order to reach collection goals established for each mobile location while also following all Standard Operation Procedures (SOPs) and departmental policies.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Delivers an excellent donor experience through warm, professional, and service-oriented interactions. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. In addition to these responsibilities, the Specialist, Donor plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and...
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The position exists to manage donor eligibility status and to perform processes that follow from that status resulting in a critical layer of safety between unsuitable donations and recipients. Objectives include counseling donors regarding all aspects of eligibility, processes of health history deferral management, resolution of eligibility issues, post donation information, abnormal test follow up, lookback, recipient tracing, and re-entry, and donor incident (injury/reaction) follow up. A near perfect degree of completeness and accuracy is expected, as well as attention to detail, self-motivation, and prioritization skill sets. The incumbent works individually, but also within a group to coordinate the accomplishment of all daily tasks; and participates in peer-review second checks.
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Develops and elucidates scientific aims, experimental design and execution. A Research Scientist I is equivalent to the Research Assistant Professor position at many universities. The Poon Lab investigates the molecular basis of transcription factor–DNA recognition and translates those principles into chemical strategies for modulating genetic programs in hematopoiesis. Our work focuses on ETS family transcription factors, which are major regulators of hematopoietic homeostasis, differentiation, as well as immunologic processes. Our lab integrates experimental quantitative biochemistry, computational biology, bioinformatics, and cell physiology to connect atomistic mechanisms with functional outcomes. PubMed: https://pubmed.ncbi.nlm.nih.gov/?term=poon+gmk.Ideal candidates for this...
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. WHEN YOU WILL WORK:- 3rd Shift: Monday-Friday, 10pm-830am- Rotating weekends; On-call availbility as needed- Full Time, Non-Exempt role- Training schedule may differ from traditional schedule.COMPENSATION:- Benefits eligible including medical/dental/vision insurance options, 7% 401(k) match, EAP, employee wellness program, generous PTO, and more.- Shift differentials for evenings/weekends- Evenings (6:00pm - 6:00am) - $1.50/hr.- Weekends - $2.00/hr.
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Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where...
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Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures. WHEN YOU WILL WORK:- 2nd Shift: 4 days a week, 10 hour shifts- Rotating weekends; On-call availbility as needed- Full Time, Non-Exempt role- Training schedule may differ from traditional schedule.COMPENSATION:- Benefits eligible including medical/dental/vision insurance options, 7% 401(k) match, EAP, employee wellness program, generous PTO, and more.- Shift differentials for evenings/weekends- Evenings (after 6:00pm) - $1.50/hr.- Weekends - $2.00/hr.
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Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where...
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Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where...
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Under the direction of the Manager Hospital Development & Volunteer, is responsible for building and maintaining strong relationships and being the key Versiti Organ & Tissue (VOT) contact/resource with assigned donation service area (DSA) hospitals and customers including clinicians, physicians, technical staff, medical examiners, tissue and eye banks, coroners, and funeral directors. The purpose of the Hospital Relations Specialist is to facilitate quality service and to increase organ and tissue donation referrals to the VOT Organ Procurement Program and Tissue Recovery Program. Acts as a consultant to hospitals for compliance with JCAHO (Joint Commission on Accreditation of Healthcare Organizations), CMS (Centers for Medicare and Medicaid Services) and legislation related to organ and...
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Under the direction of department leadership, performs clerical and other technical lab duties in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing customer service tasks, executed at a high level. Executes to daily scheduled tasks, takes initiative within the scope of the role, and strives to improve work processes based on laboratory and client needs. Aligns to and supports Versiti's mission, vision, and values as well as department goals and objectives. Understands to a high degree the importance of daily tasks performed and the impact they have on the patients and providers we work with to provide lifesaving diagnostic services.
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Responsible for driving the mobile vehicle and transporting the mobile staff in a safe and efficient manner. Will demonstrate competencies and must work efficiently as possible in order to reach collection goals established for each mobile location while also following all Standard Operation Procedures (SOPs) and departmental policies. In addtion to driving, you will be responsible for performing eligibility screening on donors. First 2 weeks of employment you will attend eligibilty screening training (paid) in Milwaukee: M-F, 8am-430pm Schedule after 4 week training:- Must have availability from 4:00am-10:00pm, including weekends and holidays.- Schedules are posted 2-3 weeks in advance.- Hours are determined by blood drive schedule - 5 days on 2 days off - Full-time...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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Call Center Agent – Grand Rapids, MI In-Office and Remote days are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Grand Rapids who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and...
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Organ Donation Specialist – Registered Nurse- Critical Care Join our team and help save lives through organ donation. As an Organ Donation Specialist, you will coordinate and manage the organ donation process from donor evaluation through recovery while providing compassionate support to donor families during one of the most difficult times in their lives. What You'll Do:- Evaluate and clinically manage potential organ donors.- Coordinate the organ donation process, including donor assessment, testing, allocation, and recovery logistics.- Communicate donor information with transplant centers, surgeons, and healthcare teams.- Perform clinical procedures as appropriate to role and licensure.- Collaborate with hospitals, recovery teams, and community partners to support...
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Perform Therapeutic Apheresis procedures for patients in surrounding hospitals and/or perform Cellular Therapy product collections for patients/donors in surrounding hospitals and state headquarters.
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Under the direction of the Versiti Supervisor Transportation, executes standard processes and policies for transportation courier services including blood product hospital deliveries and returns, donor center and mobile blood pick-ups, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, and Donor Testing Lab tube deliveries, in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards. WHEN YOU WILL WORK:- 2nd Shift: Monday-Thursday, 2pm-10pm; Friday 10am-6pm- Full Time, Non-Exempt role- Training schedule may differ from traditional schedule.COMPENSATION:- Benefits eligible including medical/dental/vision insurance options, 7% 401(k) match, EAP, employee wellness...
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Under the direction of the Manager, the Donor Services Supervisor is responsible for maintaining, motivating, encouraging and developing staff to attain their full potential through positive reinforcement and corrective action as necessary. The Supervisor will assist in creating and implementing systems and processes to provide oversight of blood and blood procurement activities. Associate is responsible for supervising and assisting Donor Services associates in the procurement of blood products from donors and/or patients to support production requirements. This may include assisting in the recruitment of donors for automated blood collection procedures as applicable per site or mobile. The Supervisor partners with Donor Services management to ensure that the Donor Services Department is...
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Versiti Specialist in Blood Banking (SBB) program applicants must meet the following Board of Registry requirements for SBB accreditation/American Society of Clinical Pathology (ASCP) certification:- One year of full-time clinical laboratory experience, with an emphasis/interest in blood banking preferred.- One of the following two options:- MT/MLS or BB (ASCP) certification and a baccalaureate degree from an accredited college/university.- Baccalaureate degree from an accelerated college/university with a major in a biological or physical science, including the required courses listed above. Individuals interested in applying to the program must also provide the following:- Completed application form. Applications are ONLY accepted August 1, 2026 - October 31, 2026- Three...
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Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where...
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Under the direction of the Manager Donor Services Training, is responsible for delivering Training/Education, tracking and assessing competency for Donor Services.
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Under direction of the Manager of Immunohematology Reference Laboratory, performs advanced immunohematology testing on clinical and research specimens for the resolution of serologic problems and provides the correct blood product for transfusion based on these results. Performs and interprets molecular testing on clinical and research specimens if applicable to the laboratory. Perform blood product component preparation if applicable to the laboratory. Provides the most appropriate blood in a timely and accurate manner and provides phone consultation to customers. Provides technical and clinical expertise to staff, management and customers of the Immunohematology Reference Laboratory. In conjunction with management and laboratory Medical Director, performs advanced immunohematological...
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Under the direction of the department leadership, executes quality control testing strategies on Versiti's blood supply to ensure regulatory requirements are met and manufactures platelet products according to operational standards. Enhances existing procedures and services with quality that exceeds customer expectations. Demonstrates the ability to take initiative, drive productivity, and build a collaborative environment.
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual...
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Call Center Agent – Indianapolis, IndianaIn-Office and Remote days are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth OpportunitiesIf you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Indianapolis who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:- Make outbound calls encouraging current blood donors to schedule appointments- Use computer systems to document information- Provide friendly, professional service on every call- Follow clear processes and...
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Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Delivers an excellent donor experience through warm, professional, and service-oriented interactions. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. In addition to these responsibilities, the Specialist, Donor plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and...
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Under the direction of department leadership, responsible for providing a high level of inbound and outbound customer service for customers of Diagnostic Laboratories. Acts as a liaison between customers and internal departments to drive customer satisfaction and retention and resolve customer issues as appropriate. Provides support for test menu additions and updates.
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Under the direction of the Manager of Record Review and/or the Record Review Team Lead, the Record Review Specialist is responsible for reviewing records and/or reports associated with donor qualification, blood donation, and lot release to ensure all processes are performed in accordance with standard operating procedures (SOPs) and are within regulatory guidelines. The Record Review Specialist verifies that associated quality control and maintenance are performed and within parameters for all processes. The Record Review Specialist ensures that review and lot release occurs within established turn-around times.