Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious.

We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories.

Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers.

At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the direction of the Manager, Tissue Services supervises the day-to-day operations of the Wisconsin Tissue Bank (WTB), assuring quality, operational/cost effectiveness, and compliance with regulatory and organizational requirements.

• Operations
  * Supervises the daily recovery operations of the WTB: ensures operations of areas of responsibility are conducted according to all applicable regulatory and operational requirements while meeting goals for operational quality, operational/cost effectiveness, and customer satisfaction.
  * Ensures processes are consistent, effective, and efficient and maximize productivity.
  * Maintains advanced knowledge in the area of donor screening, and serves as a resource to staff members.
  * Collaborates with Manager in compiling necessary reports and statistics related to the WTB and creating action plans.


• Quality Assurance/Regulatory Compliance
  * Maintains working knowledge of applicable regulations and accreditation requirements.
  * Facilitates compliance with the American Association of Tissue Banks (AATB) standards, the Food and Drug Administration (FDA), and affiliated processing agencies.
  * Monitors systems/processes for compliance with regulations and Quality System Documents (QSDs); participates in using root cause analysis, works with staff to ensure deviations/errors are appropriately identified, investigated, and documented, with corrective and preventive action taken to include subsequent monitoring for effectiveness.
  * Analyzes screening procedures, recommends and implements process improvement or correction designed to maximize efficiency and quality of screening activities.
  * Assists in monitoring of quality assurance and quality control activities.
  * Performs or participates in internal audits and external assessments as appropriate.


• Financial Management
  * Identifies resource needs and provides input into the preparation of the operational and capital expense budgets that ensure cost-effective operations.
  * Monitors budget and takes action to ensure monthly spending stays within budget including the cost-effective use of resources.


• Human Resource Management
  * Supervises team of tissue screening coordinators; sets work assignments and schedules.
  * Accountable for coaching/feedback for direct reports; performs responsibilities related to performance evaluation, hiring, discipline, and termination in collaboration with the Manager and Human Resource Services and in compliance with administrative policy.
  * Designs, implements, and reviews training programs for direct reports; ensures staff competence.


• Customer Service
  * Serves as the screening liaison, builds relationships with OPOs, eye bank, hospital representatives, funeral homes and medical examiner/coroners.
  * Develops and maintains effective intra- and inter- departmental relationships affecting tissue screening.


• Provides input into the development of annual plans, goals and objectives in support of the vision and mission of BCW; communicates goals and policy changes to staff.


• Collaborates with OPO/TB staff in hospital-wide and community activities to increase organ and tissue donation awareness and grow organ and tissue donation referrals to the WDN and WTB (Wisconsin Tissue Bank).


• Participates in program and educational initiatives.


• Supports and demonstrates a customer services commitment to internal and external customers through adherence to BCW’s customer services standards and processes.


• Maintains up-to-date knowledge of tissue screening and communicates information to staff in a timely manner.


• Maintains competence through attendance at mandatory and other job-related educational opportunities.


• Actively participates in BCW’s Lean and continuous improvement initiatives and leads Lean implementation in area of responsibility.


• Ensures that staff members are educated to comprehend how applicable laws, regulations, policies and procedures impact their job responsibilities, and ensures their compliance.


• Completes the responsibilities of the staff supervised as needed.
• Performs other duties as assigned


• Complies with all policies and standards

Education

• Bachelor's Degree from an accredited college or university required


• Equivalent combination of education and related experience may be substituted for the degree with the approval of Wisconsin Tissue Bank Management and Human Resources required

Experience

• 4-6 years progressively responsible experience working in a regulated environment required


• performing tissue donor screening preferred


• 1-3 years leadership/supervisory experience required

Knowledge, Skills and Abilities

• Knowledge of tissue screening processes required


• Demonstrated leadership skills to include effective verbal and written communication, problem solving, decision making, conflict resolution, and organizational abilities


• Ability to lead staff and build relationships


• Excellent interpersonal and customer service skills with a professional, courteous demeanor


• Self-motivated and assertive


• Analytical skills to assist in management of budget


• Basic computer skills; knowledge of word processing preferred


• Valid Wisconsin Driver’s License and access to a vehicle

Licenses and Certifications

• Certification as a Certified Tissue Bank Specialist (CTBS) granted by the American Association of Tissue Banks (AATB) preferred


• American Association of Tissue Banks (AATB) certification required within 3 years of hire
  required

Tools and Technology

• Personal Computer required


• Personal Digital Assistant (PDA) required


• Mobile Phone required