Be part of a mission-driven team that supports the community by ensuring blood donors feel cared for and comfortable after their donation!

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the supervision of the Operations Supervisor in charge of the center and Assistant Director, Center Collections of Donor Services, greets and supplies refreshments to donors, patients, staff, and other visitors as appropriate in the refreshment area. Provides general assistance to donors and staff and works on delivering all assistance rendered in a cordial manner thereby conveying to all the philosophy of the center as a warm and caring collection facility.

Compensation
The target salary for this position is $16.00 per hour. 

The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

• Pleasantly greets each donor and checks against appointment list. If donor is a walk-in, updates list.
• Ensures that baskets are filled with an assortment of cookies, coffee stirrers, cream and sugar, and napkins for the refreshment table(s).
• Ensures that items be separated by potential contamination of many hands (example : pens should not be mixed with napkins or coffee stirrers) to decrease spread of communicable disease.
• Ensures each donor drinks liquids after donating and before leaving the site. Provides water if soda, juice, or coffee are refused.
• Ensures that canteen supplies are ordered and maintained at appropriate inventory levels.
• Informs each donor to drink plenty of fluids for 24 hours following donation.
• Observes donors to make sure each donor is sitting close to the table with donation arm extended and ensures the donor does not lean on their elbow.
• Observes donor and has him/her keep their arm sleeves up until he/she is ready to leave.
• Informs donors not to smoke for at least 30 minutes after donation.
• After the donor leaves, checks table and chairs for cleanliness and refills baskets as needed.
• Adheres to the following care to minimize or prevent a negative donor reaction:
• Engages the donor in conversation.
• Does not ask donors how they are feeling to avoid the power of suggestion.
• If the donor becomes pale, begins to perspire, stares, blinks rapidly, looks down, and appears uncomfortable:
• Attends to them by having him/her put head down on the table.
• Pushes their chair in as close as possible to the table and calls for the Team Leader.
• Adheres to the following care to minimize or prevent injury when a puncture site opens:
• Hands the donor napkins and tells them to press firmly, applying pressure over the Band-Aid.
• Calls the Team Leader and does not touch or attempt to clean any blood spill.
• Adheres to the following care to minimize or prevent blood exposures:
• Notifies Team Leader immediately and follows any instructions given for proper cleaning and documentation of the incident.
• Ensures that each donor receives a heartfelt, simple thank you for their donation.
• Must be knowledgeable and informative to donors on current incentive programs and special event drives.
• Encourages the donor to schedule their next appointment and forwards this information to the appropriate department.
• Ensures children of donors are safe and appropriately entertained.
• May assist with special projects as time permits (stamping, labeling, clerical, collating, cleaning, etc.)
• May be assigned other duties during special blood promotions or staffing shortages.
• Performs other duties as assigned
• Complies with all policies and standards

Education

• High School Diploma preferred
• the equivalent preferred
• cGMP, Customer Service, Discrimination/Sexual Harassment, HIPAA, Introduction to Quality Assurance, HBC Operations Orientation, OSHA Safety Initial and Annual, Q-Pulse and SimpliDigi. required
• Other task training as necessary for efficient operation. required

Knowledge, Skills and Abilities

• Able to deal effectively, patiently and pleasantly with all visitors and donors maintaining confidentiality and tact, good communicator in person, dependable, and possess a service-oriented attitude. required
• Patience with children is also necessary. required