Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the direction of the department leadership, performs CLIA regulated and clinical contract research testing. Interacts with customers, providing a high level of customer service to resolve customer concerns about sample acceptability and results. Trains and assesses competence of staff members. Has a level of quality and technical competence that allows for completing work in a highly independent and efficient manner, handling complex technical issues and assists in performing final review of results and preparation of complex test interpretations and reports.

• Understand and perform to all applicable regulatory and compliance requirements.
• Perform testing, as scheduled.
• Support sample evaluation and processing, as needed.
• Perform on-call, weekend, and holiday work, as scheduled.
• Perform reagent preparation, as scheduled.
• Support customer inquiries via phone, email, and lab information system (LIS).
• Operate, troubleshoot, and perform routine and advanced maintenance and calibration on equipment.
• May coordinate validation and implementation of new test offerings or new equipment.
• Coordinate reagent ordering, manufacturing, and qualification in conjunction with Team Lead Technologist(s) and leadership, as applicable.
• Evaluate reagent qualification data for acceptability, as delegated.
• Maintain sample integrity and ensure proper identification of all specimens.
• Maintain organization of departmental records, as needed.
• Perform review of complex results, as defined by laboratory.
• Prepare complex test interpretations and reports.
• Release final results to customer.
• Perform competency assessment of staff, as delegated.
• May assist in providing and coordinating education to fellows, residents, students, and visitors to the laboratory.
• Coordinate, support and perform training of staff.
• Prepare and manage proficiency samples in the laboratory.
• Administer annual competency testing program for the laboratory.
• Consult with department leadership to monitor and identify staff competency issues and provide input for staff performance appraisals.
• Assist with managing Controlled Document processes to ensure that Standard Operating Procedures are accurate, compliant, and up to date.
• Assist with development and execution of quality systems in the laboratory (i.e. instrument comparisons, proficiency testing programs, competency process, etc.).
• Participate in regulatory audits, as needed.
• Review daily work for accuracy and recognize and investigate the reason for potential discrepancies and unexpected results, resolving or escalating as appropriate.
• Determine the need to correct results and complete according to internal policies.
• May provide support for transfusion product selection, as applicable.
• Performs other duties as assigned
• Complies with all policies and standards

Education

• Bachelor's Degree from an accredited college or university in biology, chemistry, molecular biology, immunology, clinical laboratory science, medical technology, or related field. required
• Associate's Degree in a laboratory science or medical laboratory technology from an accredited institution. required

Experience

• 1-3 years Minimum of one year of pertinent laboratory experience and/or training. required
• Mastery of Technologist duties, responsibilities, and behaviors. required

Knowledge, Skills and Abilities

• Ability to read, interpret, and write documents such as Standard Operating Procedures, operating and maintenance instructions, and other department manuals. required
• Must have basic mathematical aptitude. required
• Ability to apply judgment to written or oral instructions. required
• Ability to organize work to provide productive workflow. required
• Flexibility to work independently and with a team. required
• Must have strong attention to detail. required
• Possess legible handwriting. required
• Must have effective communication skills, including the ability to provide constructive criticism to fellow employees. required
• Must have working knowledge and experience with regulations related to CLIA (Clinical Laboratory Improvement Act), laboratory specific accrediting agencies, and quality assurance practices. required
• Must have effective interpersonal skills to establish credibility and build and manage client relationships. required
• Ability to provide effective consultation to colleagues and customers. required
• Must have exceptional knowledge of quality systems, principles of quality control, and quality assurance. required
• Must have strong knowledge of equipment and ability to troubleshoot complex problems with lab equipment. required

Tools and Technology

• Personal Computer (desktop, laptop, tablet). required
• General office equipment (i.e. computer, printer, fax, copy machine). required
• Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook). required
• Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required
• Lab specific equipment, including, but not limited to: • Pipettes (single channel, multi-channel, electronic, etc.). • Centrifuges, freezers, refrigerators. • pH meter, microscopes, balances. • Flow Cytometry based equipment. • Spectrophotometer • qPCR instrumentation • Thermal Cycler • Gel Electrophoresis • Sequencer • Aggregometer • Automated instruments (hematology counter, DNA isolator, plate washer, Coagulation analyzer, etc.). required