Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under direct supervision by department leadership, performs CLIA regulated and clinical contract research testing. Interacts at a basic level with customers, providing a high level of customer service to resolve customer concerns about sample acceptability and results. Supports preparation of laboratory reagents and routine maintenance of laboratory equipment .

• Understand and perform to all applicable regulatory and compliance requirements.
• Perform testing, as scheduled.
• Support sample evaluation and processing, as needed.
• Perform on-call, weekend, and holiday work, as scheduled.
• Perform reagent preparation, as scheduled.
• Operate, troubleshoot, and perform routine maintenance and calibration on equipment.
• Support customer inquiries via phone, email, and lab information system (LIS).
• Support the maintenance of reagent and supply inventory.
• Maintain sample integrity and ensure proper identification of all specimens.
• May participate in validations.
• May support training, as assigned.
• Maintain organization of departmental records, as needed.
• May assist in educating fellows, residents, students, and visitors to the laboratory.
• May support preparation or management of proficiency samples in the laboratory.
• May release results in accordance to training and compliance requirements.
• Review daily work for accuracy and escalate as appropriate.
• May provide support for transfusion product selection, as applicable.
• Performs other duties as assigned
• Complies with all policies and standards

Education

• Bachelor's Degree from an accredited college or university in biology, chemistry, molecular biology, immunology, clinical laboratory science, medical technology, or related field. required
• Associate's Degree in a laboratory science or medical laboratory technology from an accredited institution. required

Knowledge, Skills and Abilities

• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Must have basic mathematical aptitude.
• Ability to apply judgment to detailed and structured written or oral instructions.
• Ability to organize work to provide efficient and productive workflow.
• Flexibility to work independently and with a team.
• Must have strong attention to detail.
• Must have basic communication skills.
• Possess legible handwriting.

Tools and Technology

• Personal Computer (desktop, laptop, tablet). required
• General office equipment (i.e. computer, printer, fax, copy machine). required
• Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook). required
• Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required
• Lab/department specific equipment, including, but not limited to: required
• Pipettes (single channel, multi-channel, electronic, etc.). required
• Centrifuges, freezers, refrigerators. required
• pH meter, microscopes, balances. required
• Flow Cytometry based equipment required
• Spectrophotometer required
• qPCR Instrumentation required
• Thermal Cycler required
• Gel Electrophoresis required
• Sequencer required
• Aggregometer required
• Automated instruments (hematology counter, DNA isolator, plate washer, Coagulation analyzer, etc.). required