Client Services Representative- IBC

Job Locations US-IN-Indianapolis
Customer Service and Support
Position Type
Full Time


Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious.

We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories.

Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers.

At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under direct supervision by department leadership, completes administrative and customer support duties related to Donor Testing Laboratory operations in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing tasks, executed at a high service level.


  • Understand and perform to all applicable regulatory and compliance requirements.

  • Maintain donor privacy and adherence to HIPAA regulations.

  • Use appropriate systems to accurately perform data entry functions.

  • Review preparation of all supplemental and 3'rd party laboratory testing.

  • Proof read own work for content, spelling, accuracy, and document format.

  • Handle reporting of all supplemental and 3'rd party laboratory testing.

  • Maintain, organize, and archive laboratory records for long term storage.

  • Manage customer requests and resolve sample problems in a prompt and courteous manner.

  • Use written and verbal communication skills to provide exemplary customer service to internal

  • and external customers, and appropriately document interactions.

  • Support the maintenance of general supply inventory, as needed.

  • May train others on job tasks, as assigned.

  • Provide support to client services specialist and other administrative personnel as needed.

  • Other duties, as assigned.
  • Performs other duties as assigned

  • Complies with all policies and standards


  • High School Diploma or equivalent required

  • Two years attendance at an accredited college, university or technical college with emphasis in a science /medical related field preferred
  • 1-3 years of medical related experience or training preferred

  • Data Entry, customer service and LIS (Laboratory Information System) experience preferred
Knowledge, Skills and Abilities
  • Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.

  • Strong attention to detail and problem-solving skills.

  • Aptitude for computers and strong data entry skills.

  • Ability to manage frequent interruptions in a fast-paced environment.

  • Good customer service and communication skills.

  • Flexibility to work independently and with a team.

  • Ability to adapt to change and understand the impact on laboratory operations.

  • Organized and able to efficiently prioritize and handle multiple tasks at one time to provide a productive workflow.

  • Ability to work independently with structured written or oral instructions

  • Knowledge of medical terminology preferred.

  • Understands time zones and military time.
Tools and Technology
  • General office equipment (computer, printer, fax, copy machine) required

  • Personal Computer (desktop, laptop, tablet). required

  • Microsoft Suite (Word, Excel, PowerPoint, Outlook). required

  • Software systems (Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required


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